Registering an account
1. Do I need to register in order to purchase?
No. Though registration is free and easy, you do not need to in order to purchase.
Just select the option Guest Checkout when you are ready to process the shopping.
2. How do I register an account?
You can simply click on “Create an account” on the top right hand corner.
3. What are the benefits of registration?
• Express checkout
• Online order status
• Exclusive emails on new arrivals and promotions updates
• Invitations to private events/shows/parties
4. What if I forget my password?
You can click here if you have forgotten your password.
Alternatively, simply click on “Lost your Password” when you log in.
5. How do I change information in my account profile?
Simply log in to your account and you are able to change/update your profile.
Payment
1. Which credit cards do you accept?
We accept both Master and Visa Credit and Debit Cards via PayPal.
All transaction charges are fully absorbed by us to ensure a pleasant shopping experience.
2. Do I need a PayPal account to pay?
No, you do not need a Paypal account to pay for your orders.
3. Will my information be kept private?
We will have no information relating to your credit card details.
PayPal helps protect your credit card information with industry-leading security and fraud prevention systems.
When you use PayPal, your financial information is never shared with Health Creation Group.
Please note that you do not need a PayPal account to pay with a credit card via PayPal.
4. What other payment methods do you accept?
At present, we only accept payment via PayPal.
Shipping
Local
1. Any delivery cost?
For countries located in Asia region (other than Singapore), there is a flat rate shipping fee of US$5 per item.
2. Delivery time
Normal delivery is 3 to 5 working days. However, as some items may be out of stock. In which case, delivery will be up to 2 weeks.
3. Mode of delivery
We utilise Singapore Post, Speedpost and courier service as the preferred shipping partners.
4. What are the delivery timeslot?
We deliver from Mon to Sun with the following available timeslot
8am to 8pm
5. What if nobody was there to receive the orders?
When it comes to delivering your order, we hope that it will go without a hitch. If we have attempted to deliver your order but there was nobody to sign/receive it, we will contact you to arrange re-delivery within 5 working days.
6. My delivery is delayed
We continue to strive for excellence in both product and services but due to a high volume of orders we may have to move your delivery to the next available business day.
Health Creation won’t be held accountable for unforeseen circumstances beyond our control and delivery is delayed. In these situations we will make every effort to notify you of the delay and to make alternative arrangements.
Overseas
1. Do you ship internationally?
YES! Please email us your order and we will work out the shipping charges accordingly.
2. Mode of delivery
Health Creation uses Singapore Post, Speedpost and courier as their preferred shipping partners. Overseas deliveries take an estimated 2-8 business days. You will receive a tracking number & tracking instructions on the next business day after you have placed your order with Health Creation .
• Any customs duty/tax arising out of shipment will have to be borne by the customer.
• As these are consumable items, we do not accept returned items.
Orders
1. How can I track my order?
Guest checkout
Singapore: Not at this time, but please do contact us if your order does not arrive, or if you have a question about the delivery time.
International: Yes! You will receive a tracking number & tracking instructions on the next business day after you have placed your order with us.
Registered Account
Logon to your account tab. Click on order Information to view all your past purchase(s) or check your order status to track your order.
2. Am I able to change my order?
Once an order has been placed and payment has been made, we are unable to make any changes to the order including cancellations.
3. What is the return and exchange policy?
We strive for our customers’ utmost satisfaction and carry only the best quality and value products. If your order is damaged or for some reason you aren’t entirely happy with the product, then we aren’t happy either. However as these are consumable items, we do not accept returned items.
But all return claims will be reviewed by Health Creation and we reserve the right to perform remedies including:
- Replacing the product with a new item of the same original order
- Full refund in credit for use on our website www.healthcreationgroup.com
How do I return an item?
For all return requests, please email us at cs@healthcreationgroup.com, including your contact details, Order ID and the reason for return. We will inform you once your request has been received and proceed with the refund if applicable.
4. How do I use the promotional code/ coupon code?
Simply enter the promotional code/ coupon code before checkout. You will be able to see the adjusted price on your shopping cart after entering the code.
Product
Other
1. Can you provide more information about your products?
Health Creation will provide as much information on our products as possible.
However, if you have additional questions, you can simply drop us an email.